Resolve Realty and Assist (Pty) Ltd
Registration Number: 2024/127584/07

Effective Date: 18 June 2026

1. Introduction

Resolve Realty and Assist (Pty) Ltd (“RRA”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and used in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you use our website, services, and communications platforms.

2. Responsible Party

For purposes of POPIA, Resolve Realty and Assist (Pty) Ltd is the Responsible Party responsible for determining the purpose and means of processing personal information.

Resolve Realty and Assist (Pty) Ltd
Suite 3, 3rd Floor
Skyscape Terraces
5 DJ Wood Street
Bellville Business Park
Bellville
7530

Email: deskone@resolverealty.co.za
Telephone: 087 729 4007

3. Information We Collect

We may collect and process the following information:

Personal Information
Full names
Identity or passport numbers
Date of birth
Contact details
Physical and postal addresses
Email addresses
Telephone numbers
Property Information
Property addresses
Title deed information
Municipal account information
Levy account information
Property valuations
Occupancy information
Financial Information
Bond account details
Arrear balances
Settlement figures
Banking information
Income information
Affordability information
Credit-related information supplied by you
Communication Information
Emails
WhatsApp messages
SMS communications
Telephone recordings where applicable
Website enquiries
Technical Information
IP address
Browser type
Device information
Website usage statistics
Cookies and analytics information

4. Special Personal Information

RRA generally does not intentionally collect special personal information as defined in POPIA.

Where special personal information becomes relevant to a property matter or legal process, such information will only be processed where:

required by law;
necessary for the establishment or defence of legal rights;
consent has been obtained;
permitted under POPIA.

5. Why We Collect Personal Information

We process personal information for purposes including:

Responding to enquiries
Assessing distressed property matters
Facilitating property transactions
Communicating with banks and creditors
Negotiating settlements
Preparing offers and transaction documents
Coordinating with attorneys and conveyancers
Arranging valuations and inspections
Conducting due diligence
Complying with legal obligations
Maintaining business records
Preventing fraud
Improving our services

6. Legal Basis for Processing

We process personal information where:

You have provided consent;
Processing is necessary to perform a contract;
Processing is required by law;
Processing protects a legitimate interest of the data subject;
Processing protects a legitimate interest of RRA;
Processing is necessary for the exercise or defence of legal rights.

7. Disclosure of Personal Information

We may share information where reasonably necessary with:

Attorneys
Conveyancers
Banks and financial institutions
Creditors
Sheriffs of the Court
Municipalities
Homeowners Associations
Body Corporates
Valuers
Estate agents
Compliance service providers
Technology providers
Auditors and accountants
Government authorities where required

We do not sell personal information.

8. International Transfers

Where cloud services, email providers, backup systems, or technology providers store information outside South Africa, RRA will take reasonable steps to ensure that adequate protection measures are in place as required by POPIA.

9. Security Measures

We implement reasonable technical and organisational safeguards to protect personal information against:

Loss
Unauthorised access
Unauthorised disclosure
Misuse
Destruction
Alteration

These measures include:

Password protection
Access controls
Secure cloud storage
Anti-virus and security software
Encrypted communications where appropriate

While we take reasonable steps to secure information, no electronic system can guarantee absolute security.

10. Retention of Information

Personal information will only be retained for as long as necessary to:

Fulfil the purpose for which it was collected;
Comply with legal obligations;
Resolve disputes;
Enforce agreements.

Property transaction records, financial records, and related documentation may be retained for periods required by applicable South African legislation.

11. Your Rights Under POPIA

You have the right to:

Access

Request confirmation of whether we hold personal information about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of information where retention is no longer necessary and no legal obligation exists.

Objection

Object to certain forms of processing.

Withdrawal of Consent

Withdraw consent where processing is based on consent.

Complaints

Lodge a complaint with the Information Regulator.

12. Direct Marketing

RRA may occasionally send property-related updates, newsletters, market insights, or service information.

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link;
Replying STOP;
Contacting us directly.

13. Cookies

Our website may use cookies and analytics technologies to:

Improve website performance;
Analyse visitor behaviour;
Enhance user experience;
Monitor website security.

Users may disable cookies through browser settings, although some website functionality may be affected.

14. Data Breaches

Where a security compromise involving personal information occurs and notification is required by POPIA, RRA will notify:

The Information Regulator; and
Affected data subjects,

as soon as reasonably possible and in accordance with applicable legislation.

15. Information Officer

In terms of POPIA, the Information Officer of Resolve Realty and Assist (Pty) Ltd is:

Guillaume Johannes du Toit
Director & Information Officer

Email: info@resolverealty.co.za
Telephone: 069 272 2237

16. Information Regulator

If you believe that your personal information has been processed unlawfully, you may lodge a complaint with:

The Information Regulator (South Africa)

Information Regulator South Africa

JD House
27 Stiemens Street
Braamfontein
Johannesburg

Email: complaints.IR@justice.gov.za

17. Changes to this Policy

RRA may update this Privacy Policy from time to time.

The latest version published on our website shall apply.

18. Acceptance

By using our website or submitting information to RRA, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information in accordance with POPIA and this Privacy Policy.